Shipping

Shipping Policy

Effective Date: 6/5/2023

Thank you for shopping at [Your Online Store]. We are committed to providing you with the best online shopping experience, including a seamless and efficient shipping process. Please review our shipping policy outlined below for important information regarding shipping methods, delivery times, tracking, and more.

1. Order Processing:
1.1. All orders are processed within 1-2 business days (excluding weekends and holidays) upon receipt of payment.
1.2. Please ensure that the shipping address provided is accurate and complete. We are not responsible for any delays or losses resulting from incorrect or incomplete addresses.
1.3. If there are any issues or concerns with your order, our customer support team will reach out to you via the contact information provided.

2. Shipping Methods and Carriers:
2.1. We offer various shipping methods to cater to your needs. The available shipping options will be displayed during the checkout process.
2.2. The shipping carrier for your order will be determined based on several factors, including the destination, package weight, and shipping method chosen.
2.3. We currently partner with reputable shipping carriers, to ensure reliable and timely delivery of your orders.

3. Shipping Costs:
3.1. Shipping costs are calculated based on the total weight, dimensions, and destination of your order. The shipping fees will be displayed during the checkout process.
3.2. Any additional charges related to customs, duties, or taxes imposed by the destination country are the sole responsibility of the customer. Please consult with your local customs office for more information.

4. Estimated Delivery Times:
4.1. The estimated delivery time for your order depends on the shipping method selected and the destination.
4.2. Please note that delivery times are approximate and may vary due to factors beyond our control, such as customs clearance procedures, weather conditions, or unforeseen delays.
4.3. Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the progress of your delivery.

5. Order Tracking:
5.1. To track the status of your order, you can use the tracking number provided in the shipping confirmation email.
5.2. Please allow up to 2 hours for the tracking information to be updated by the shipping carrier after receiving the shipping confirmation email.
5.3. If you encounter any issues with tracking your order or have any questions, feel free to contact our customer support team for assistance.

6. Shipping Restrictions:
6.1. We currently ship to Europe, and Africa but reserve the right to modify the list at our discretion.
6.2. Certain items may be subject to shipping restrictions due to their nature, legal regulations, or carrier policies. If any restrictions apply to your order, we will notify you promptly.

7. Lost or Damaged Packages:
7.1. While we take all necessary precautions to ensure your order arrives in good condition, we cannot be held responsible for lost or damaged packages caused by the shipping carrier.
7.2. If your package arrives damaged, please contact us within 2 days of receipt with supporting evidence (e.g., photos) to initiate a claim process with the carrier.
7.3. In the event of a lost package, we will work with the shipping carrier to track down the shipment or file an insurance claim if applicable. We will assist you throughout the process to the best of our abilities.

8. Change of Shipping Address:
8.1. If you need to change the shipping address after placing an order, contact us at contact@librechte.com and your shipping address will be changed.