Frequently Asked Questions
1. **What is Librechte?**
Librechte is a lifestyle, it is the daily pursuit of one's freedom. We sell products that give people the FREEDOM to express themselves. Our Goal is to use revenue generated from selling these products to help close the financial gap in our communities and help inspire the next generation to pursue their goals without society restrictions.
2. **How can I place an order?**
Placing an order is easy! Simply browse our website, select the products you want to purchase, and add them to your cart. Once you're ready, proceed to checkout, provide the necessary information, and complete the payment process.
3. **What payment methods do you accept?**
We currently accept payments via [list of accepted payment methods, such as credit/debit cards, PayPal, etc.]. Rest assured that all payment transactions are secure and encrypted.
4. **How long does it take to process an order?**
We strive to process orders as quickly as possible. Generally, it takes 1 - 4 hours to process and prepare your order for shipment. Please note that processing time may vary during peak seasons or due to unforeseen circumstances.
5. **What are your shipping options?**
Shipping is free (Only in the United States). We offer a range of shipping options to cater to your needs. During the checkout process, you will be able to choose from available shipping methods, such as standard shipping, expedited shipping, or local pickup if applicable.
6. **How long will it take to receive my order?**
The delivery time depends on various factors, including the shipping method selected and your location. Typically, you can expect your order to arrive within 3 - 4 weeks after it has been purchased. Please note that delivery times may vary due to factors beyond our control, such as customs clearance or unforeseen delays.
7. **Do you offer international shipping?**
Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees, import duties, or taxes imposed by the destination country, which are the responsibility of the recipient.
8. **What is your return/exchange policy?**
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our Return Policy page for detailed information on how to initiate a return or exchange. Remember to review the specific terms and conditions related to returns, including eligibility criteria, timeframes, and any applicable restocking fees.
9. **How can I track my order?**
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the respective shipping carrier's website.
10. **What if my order arrives damaged or is incorrect?**
We take great care in packaging and shipping your order, but if you receive a damaged or incorrect item, please contact our customer support team within 14 days of receiving the package. We will assist you in resolving the issue promptly, whether through a replacement, refund, or exchange.
11. **How can I contact customer support?**
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us by emailing contact@librechte.com. We strive to respond to all inquiries within 1 - 3 business days.